T's & C's
CONFIDENTIALITY AND QUERY FORM
Protocol Tuning will treat your details with the upmost confidentiality and they will never be passed or shared with third parties. If you don’t wish to be added to our mailing list please inform us in writing.
When contacting us using our secure query form, please ensure that you enter your name, email address and contact phone number(s) so we can contact you promptly.
Please also list as much detail about your query as possible, e.g. your vehicle make, model, engine size, power rating, registration number (optional) and the year of manufacture as this will enable us to answer your questions quickly and effectively.
LEGAL & COPYRIGHT © Protocol TUNING DISCLAIMER
You may download information for your own personal use (non-commercial) but otherwise it may not be copied or reproduced except with our written permission.
While we strive to ensure that the website is accurate we are not liable for any errors, omissions or misleading statements on these pages or any site to which these pages connect. Anything on this site is for information purposes only.
SOFTWARE, DOCUMENTS AND SERVICES AVAILABLE ON THIS WEBSITE
In no event shall Protocol Tuning be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from this website.
The content, Images and performance results available on this website may vary without notice, due to ongoing research and development.
We endeavour to have an error free website at all times, however we cannot guarantee this and cannot accept liability for any issues that this may cause. All product descriptions displayed are correct at the time the information was entered.
This website is intended for personal and business use only (which must be reasonable and not offensive, abusive or in breach of any law or order). Use or copy any material or information on this website for any commercial or unlawful purpose is not permitted without prior written consent.
FEEDBACK AND INFORMATION
Any feedback or information you provide at this site shall be deemed to be non-confidential. Protocol Tuning is free to use such information on an unrestricted basis in areas such as the Testimonials page.
DISCLAIMER OF PERFORMANCE
Once the Protocol Tuning system has been installed in your vehicle the driver is ultimately responsible for the increased power, torque and speed acquired.
By installing this product, the customer understands and agrees that as a high performance product, individual results may vary depending on make, model, and usage.
While fuel savings are common with our systems they do depend on your individual driving style and therefore cannot be guaranteed.
DISCLAIMER OF LIABILITY
The buyer acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the buyer agrees to indemnify the seller and to hold the seller harmless from any claim related to the item of the equipment or service purchased.
Protocol Tuning assumes no liability regarding the improper installation or misapplication of its products and/or services. It is the installer’s responsibility to check for proper installation and if in doubt our Technical Department is to be contacted.
It is your responsibility you advise your insurance company of this modification. This modification may affect your premium, so we would advise that you contact your insurance company before you carry out the installation so that you are fully aware of any additional cost you may incur.
Protocol Tuning Ltd shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
Nothing in this agreement affects any statutory rights you may have as a consumer.
Under the Distance Selling Regulations, consumers usually have "7 days cooling off" period within which they have a right to cancel contracts for goods or services entered into via the internet.
RETURNS AND REFUNDS
In the unlikely event that you would like to return your product
Inform us via email;
Goods must be returned with any labels must still be attached and in an ‘as sold’ condition enabling us to re-sell the item, i.e. clean, free from marks and scratches.
If the returned goods are found to be in a condition other than ‘as sold’ will reserve the right to offer a partial refund.
You will be responsible for returning the goods at your own cost. Please ensure that returned items are correctly tracked and insured when shipped.
Any Customs Duty, Taxes or extra fees charged or paid on the buyer’s behalf will be passed to the buyer and/or deducted from the final refund.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
Force majeure in this Section “force majeure event” means:
Any event which is beyond our reasonable control;
Hacker attacks, virus or other malicious software attacks;
Problems with the internet, part of the internet, or any third party internet service provider;
Power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars. Where a force majeure event gives rise to a failure or delay in us performing our obligations under the agreement, those obligations will be suspended for the duration of the force majeure event.
Such issues should be reported to us within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honoured.
All products supplied by Protocol Tuning are covered by a 3 year warranty from the date of supply.
All internal components and harness are covered for the duration of the warranty.
Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to our technical support team for approval. We keep the right to rectify the error or defect at the earliest opportunity. If any fault is identified a repair or replacement of the product will be offered.
THE FOLLOWING ITEMS AND CONDITIONS ARE NOT COVERED BY WARRANTY:
Wilful damage, failure to follow Protocol Tuning instructions or any alteration or repair carried out without our approval, misuse, abuse, neglect.
Damages incurred through irresponsible use, overclocking, incorrect voltage input from improper installation, connection to other product or device, dismantling or removing parts.
Water ingress caused by incorrect installation or inappropriate location adverse to Protocol Tuning guidelines set in the installation instructions.
A repair or replacement will not result into a warranty extension or new beginning of the warranty.
SHIPPING & DELIVERY
All orders placed by 3pm Monday-Friday excluding bank holidays will be dispatched the same day by a tracked courier service. International shipping costs are quoted separately, please check our website for more details.
Each Protocol Tuning system is programmed individually therefore it is the customer’s responsibility to provide all information required in order to meet the deadlines.
Despite all our efforts, sometimes unforeseen delivery delays are possible and usually are down to the Courier or Postal Services.
Protocol Tuning has no control over any customs queries, delays, or charges that may arise. If there are any customs charges, these must be paid in addition by receiver before the delivery is made. Protocol Tuning reserves the right to pass these charges directly onto the person who made the order relating to the consignment that has the charges on it. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed onto you in full.
These General Terms (and any Specific Terms) shall be construed in accordance with and governed by the laws of England and Wales.